Returns & Exchanges
At MAYA TX, we want you to love your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. If your purchase isn't the perfect fit, our streamlined process ensures a quick and easy exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip to ensure our team can identify your order quickly.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned garments, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing